Shipping, Returns, and Policies
(888) 779-1935
store@newengland.com
Monday thru Friday 9 a.m. to 6:00 p.m. Eastern Time
100% SATISFACTION GUARANTEE
If you are not happy with your purchase for any reason, you may return it within 45 days of delivery for a full refund, which includes your original shipping charges.
Customers are responsible for return shipping costs. However, in the unlikely event your item arrived damaged or defective, we’ll take care of it and work with you to find the best return solution.
RETURNS
Notify us of your intent to return by calling (888) 779-1935 or emailing store@newengland.com
Return Address:
Smart Warehousing
Attn: Yankee Returns
2300 Liberty Drive
Northampton, PA 18067
CONTIGUOUS U.S. SHIPPING
Packages ship via the FedEx or the United States Postal Service (USPS).
- All orders* = $9.95 Flat Rate
* Contiguous United States only. Your entire order must ship to the same address. Certain products excluded as noted in their descriptions.
NON-CONTIGUOUS U.S. SHIPPING (Alaska, Hawaii, Puerto Rico)
Packages ship via the FedEx or the United States Postal Service (USPS).
- $29.95
DELIVERY TIME
Delivery time includes warehouse processing and shipping transit time. Delivery time is approximate and not guaranteed. Packages ship from Northampton, Pennsylvania.
- Standard: 3 to 5 Business Days
INTERNATIONAL SHIPPING (including Canada)
We do NOT accept orders for shipment outside the US.
ADDITIONAL STORE POLICIES & INFORMATION
- Unfortunately, it is usually NOT possible to change the shipping address, adjust an order, or cancel an order after it is placed as processing and packing happens very quickly in many instances.
- Customers are solely responsible for wrong, undeliverable, or incomplete shipping addresses or email addresses, correspondingly no refunds will be issued for misdelivered orders.
- Customers are solely responsible for verifying product quantities requested before submitting an order. As noted above, customers must pay for return shipping to get a refund if order quantities are wrong.
- Customers have 45 days to report missing packages/products to get a replacement or refund.
- If a package is returned by the shipping carrier as undeliverable, we will not reship it to the same address.
- Only 1 promo/coupon code may be used at a time.
- Promo codes cannot be used to buy gift certificates.
- All products are sold while supplies last only.
PRODUCT REVIEWS
- Please focus reviews on an item's quality and accuracy of description.
- Off topic comments/reviews will be deleted.