Shipping, Returns, and Policies

(888) 779-1935
store@newengland.com
Monday thru Friday 9:00 a.m. to 9:00 p.m. Eastern

CONTIGUOUS U.S. SHIPPING

Standard Flat-Rate Shipping: $9.95

• Carrier: “Best Way”
• Estimated Delivery: 3–5 business days

UPS 2nd Day: $24.95

• Carrier: UPS
• Estimated Delivery: 2 business days

NON-CONTIGUOUS U.S. SHIPPING (Alaska, Hawaii)

Standard Flat Rate Shipping: $29.95

• Carrier: “Best Way”
• Estimated Delivery: 4–8 business days

INTERNATIONAL SHIPPING (Including Canada)

We do not ship orders outside the United States.

ADDITIONAL SHIPPING INFORMATION:

• Delivery dates are approximate and not guaranteed.
• Orders ship from Dover, Delaware.
• All items in your order must be shipped to a single address.
• Certain products may be excluded.

100% SATISFACTION GUARANTEE

If you are not happy with your purchase for any reason, you may return it within 30 days of delivery for a full refund, which includes your original shipping charges.

Customers are responsible for return shipping costs. However, in the unlikely event your item arrived damaged or defective, we’ll take care of it and work with you to find the best return solution.

RETURNS

Notify us of your intent to return by calling (888) 779-1935 or emailing store@newengland.com

Return Address:

USA FULFILLMENT INC.
ATTN: YANKEE RETURNS
1870 LYNNBURY WOODS RD
DOVER, DE 19904

STORE POLICIES

Unfortunately, it is usually NOT possible to change the shipping address, adjust an order, or cancel an order after it is placed as processing and packing happens very quickly in many instances.
Customers are solely responsible for wrong, undeliverable, or incomplete shipping addresses or email addresses, correspondingly no refunds will be issued for misdelivered orders.
Customers are solely responsible for verifying product quantities requested before submitting an order. As noted above, customers must pay for return shipping to get a refund if order quantities are wrong.
Customers have 30 days to report missing packages/products to get a replacement or refund.
If a package is returned by the shipping carrier as undeliverable, we will not reship it to the same address.
Only 1 promo/coupon code may be used at a time.
Promo codes cannot be used to buy gift certificates.
All products are sold while supplies last only.

PRODUCT REVIEWS

Please focus reviews on an item's quality and accuracy of description.
If you experienced a problem with shipping, please contact customer service for help.
Off topic comments/reviews will be deleted.